1. How do the course buttons work?
2. What do I do if I cannot view the training materials properly (e.g., the print is too big for screen or elements seem to be missing)?
3. How do I navigate through the training program?
4. How do I check my progress or verify my training status?
5. What should I do if the ETCC site is loading slowly or I cannot reach the ETCC site?
6. What are the minimum platform requirements for taking the course?
7. How do I obtain technical support if I experience problems in accessing or completing online ethics training?
8. Do I have to answer the certification questions?
9. How do I print my certificate once I’ve completed the course?

Help

The following is a quick summary of commonly asked questions about how this Web site works. If you have a technical question that is not addressed below, please contact your state agency’s Help Desk. A list of Help Desk telephone numbers can be found at: http://www.etcc.illinois.gov/helpdesk.htm

How do course buttons work?

Basic course buttons are at the bottom top of each page.

NOTE: The Next button will be disabled on pages where you must complete some action before continuing and will appear grayed out. Typically you must answer a question or reveal a FAQ to enable the Next button. If you click a diabled Next button you will get a message indication what must be accomplished before continuing.

Links to additional information are located at the top of each page.

What do I do if I cannot view the training materials properly (e.g., the print is too big for screen or elements seem to be missing)?

If, for example, you can't view all the text on a page and a horizontal scroll bar appears, then check the display and browser settings on your computer. Follow the steps below or contact your agency's help desk, if you need assistance.

Are your display settings set to at least 800x600?

1. Click on Start in your Windows menu bar
2. Select Settings from the menu; then select Control Panel; window displays
3. Double click Display
4. Click on the Settings tab
5. Set your screen size to 800x600 or higher if it is on another setting
6. Click OK

Is your computer system font size set to Normal?

1. Click on Start in your Windows menu bar
2. Select Settings from the menu; then select Control Panel; window displays
3. Double click Display
4. Click on the Settings tab
5. Click on Advanced
6. Select "Normal Size" if it is not displayed
7. Click OK twice

Is your browser text size set to Medium?

1. Open a browser (e.g., Internet Explorer)
2. On the toolbar, click on View menu option
3. Select Text Size Medium

How do I navigate through the training program?

Once you have selected the appropriate training course, click on “Take Course” button to begin.

The next screen you will see is the Table of Contents. The course is broken down into sections. Click on "Introduction" to begin. To page through the course, click the next and previous buttons (at bottom of each screen) as needed.

When you have completed a section of the course, the Table of Contents will indicate with a check mark, next to the appropriate section title, that you have finished that element of the training.

Should you decide to leave the Ethics Training and Compliance Center before completing the course, it will remember and "bookmark" where you left off should you wish to finish the training at a later time.

If you want to view reference materials related to your course, select References in the top portion of the course window to display links to any of the supplementary materials that have been made available.

How do I check my progress or verify my training status?

Exit the course and return to the main ETCC window. Click on the button, labeled "My Records".

Click on the "Development Record" link to display the status of your courses. This will allow you to track your progress.

What should I do if the ETCC site is loading slowly or I cannot reach the ETCC site?

1. Close and re-open your Internet browser (e.g., Internet Explorer) and then try accessing the ETCC Web site again. If this does not resolve the problem, proceed to step 2.
2. Check to see if you can access other Internet sites (i.e., Yahoo.com, CNN.com). If you experience problems in reaching other sites, then contact your agency's helpdesk, since it is possible that there is a problem with your path to the internet or your personal computer. Otherwise, proceed to step 3.
3. Reboot your computer. If this doesn't fix the problem then contact your agency’s helpdesk.

What are the minimum platform requirements for taking the course?

Your workstation must have a Web browser, Netscape 7.0 or higher, Internet Explorer 5.5 or higher, Mozilla 1.0, Safari 2.0.2 and any operating system supporting one of these browsers. These browsers must allow first-party cookies and the use of JavaScript to enable correct navigation and tracking within the Ethics Training and Compliance Center . The Ethics Training and Compliance Center does not make use of plugins, ActiveX controls, or Java, and has very low bandwidth requirements (56K or greater), in order to allow as wide a client base as possible.

How do I obtain technical support if I experience problems in accessing or completing online ethics training?

The following link will provide you with a list of State agency Helpdesks and their telephone numbers: http://www.etcc.illinois.gov/helpdesk.htm

Do I have to answer the certification questions?

The following link will provide you with a list of State agency To receive credit for completing a course you must appropriately respond to two certification questions. After doing so, you will be able to print a Certificate of Completion and notification will be provided to the head of your state agency and the Office of Executive Inspector General.

If you are unable to respond appropriately to the two certification questions, contact your agency’s ethics training administrator or ethics officer for additional guidance.

How do I print my certificate once I’ve completed the course?

1. Close the course window, if necessary, to reveal the My Records button, which is located on the left side of the ETCC (main training center) window.  
2. Click on the My Records button and then click on the phrase “Development Record”, to display the appropriate course title.
3. Click on link (underlined in blue) containing the phrase, “certificate”
4. Click on Print icon (picture of printer)
5. Set printer to “landscape” format